Sales & Customer Solutions Rep — $18+/hr + Upsell Incentives

Jobtome; Lake Mary (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives

Career growth opportunities

Equal Opportunity Employer

Job summary

Spectrum in the United States is seeking a Sales and Customer Solutions Representative to drive customer satisfaction and revenue growth. You will leverage your communication and problem-solving skills to assist customers, resolve billing inquiries, and upsell Spectrum’s video, data, and voice services.

Join a team focused on professional service, competitive pay starting at $18/hour, and incentives that can lift top performers well above base earnings.

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.
• Knowledge of cable TV, internet, and voice services.
• Flexibility to work varied hours including weekends and holidays.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Customer service

Sales techniques

Communication skills

Technical support

Computer literacy

Education

High school diploma

Tools

Billing system

Job description

Spectrum in the United States is seeking a Sales and Customer Solutions Representative to drive customer satisfaction and revenue growth. You will leverage your communication and problem-solving skills to assist customers, resolve billing inquiries, and upsell Spectrum’s video, data, and voice services.

Join a team focused on professional service, competitive pay starting at $18/hour, and incentives that can lift top performers well above base earnings.