Sales & Customer Solutions Rep: $18+/hr + Incentives & Growth

Jobtome; Stallings (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. Starting pay is $18 per hour, with incentives that can push annual earnings beyond $70,000.

The role focuses on retaining customers and upselling video, data and phone services, in an office environment. You will engage customers to resolve billing questions and service issues, explain Spectrum products, process orders in the billing system, and maintain professionalism in every interaction.

Qualifications

• 2+ years of call center experience in customer service or sales.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products (TV, internet, and voice).
• Willingness to work variable hours including weekends/holidays.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English fluency

Customer service

Upselling skills

Telephone handling

Problem resolution

Education

High school diploma

Tools

Billing system

Computer skills

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. Starting pay is $18 per hour, with incentives that can push annual earnings beyond $70,000.

The role focuses on retaining customers and upselling video, data and phone services, in an office environment. You will engage customers to resolve billing questions and service issues, explain Spectrum products, process orders in the billing system, and maintain professionalism in every interaction.