Sales & Customer Solutions Rep — $18/hr + Incentives

Jobtome; McAdenville (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Free internet

Free TV

Free mobile

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing questions, upsell video, internet and phone services, and maintain high professionalism in every interaction.

You will leverage telephone-based techniques, process orders in the billing system, and aim to exceed activity metrics while delivering excellent service that strengthens customer loyalty and drives revenue growth.

Qualifications

• 2+ years in call center or customer service.
• Experience with phone-based upselling and retention.
• Strong verbal and written communication skills.
• Ability to work flexible hours, including weekends.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

Call center

Customer service

English fluency

Upselling

Billing system

Education

High school diploma or equivalent

Tools

CRM software

Billing software

MS Office

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing questions, upsell video, internet and phone services, and maintain high professionalism in every interaction.

You will leverage telephone-based techniques, process orders in the billing system, and aim to exceed activity metrics while delivering excellent service that strengthens customer loyalty and drives revenue growth.