Sales & Customer Solutions Pro — Upsell to $70k+

Jobtome; Tega Cay (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives & growth opportunities

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell Spectrum’s video, data, and voice services.

You will handle inquiries with professionalism, manage orders in our billing system, and strive to meet or exceed activity goals while enhancing the customer experience. Join a fast-growing team and enjoy competitive pay and incentives.

Qualifications

• 2+ years of call center experience in customer service or phone sales or equivalent
• Ability to read, write, speak and understand English
• Experience with billing systems and product knowledge across TV, internet, and phone services

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s services
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics
• Master order processing within the billing system for retained accounts and new sales entries
• Explain Spectrum’s products and services and compare with competitors effectively
• Support efforts to enhance the customer experience through every transaction

Skills

Customer service

Communication skills

Upselling

Billing system

Schedule flexibility

Education

High school diploma

Tools

Billing software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell Spectrum’s video, data, and voice services.

You will handle inquiries with professionalism, manage orders in our billing system, and strive to meet or exceed activity goals while enhancing the customer experience. Join a fast-growing team and enjoy competitive pay and incentives.