Sales & Customer Solutions Rep — $70k+ Potential + Perks

Jobtome; Weddington (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers, resolve billing inquiries, and upsell Spectrum’s video, data and phone services while building a rewarding career with competitive pay and incentives.

This role emphasizes customer satisfaction, professional interaction, and meeting activity goals. You\'ll handle order processing in the billing system and demonstrate product knowledge to compare with competitors, contributing to

Qualifications

• High school diploma or equivalent.
• 2+ years call center experience.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

Customer service

Upselling

Communication skills

Billing systems

Problem solving

Computer skills

Call center experience

Education

High school diploma or equivalent

Tools

Billing software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers, resolve billing inquiries, and upsell Spectrum’s video, data and phone services while building a rewarding career with competitive pay and incentives.

This role emphasizes customer satisfaction, professional interaction, and meeting activity goals. You\'ll handle order processing in the billing system and demonstrate product knowledge to compare with competitors, contributing to