Sales & Customer Solutions Pro — Earn Up to $70k+

Jobtome; Cramerton (NC); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Incentives

Spectrum services

Résumé du poste

Spectrum in the United States is hiring for a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell our TV, internet, and phone services. This role emphasizes customer satisfaction, revenue growth, and professional communication within a fast-paced call center environment.

The position requires a high school diploma, English proficiency, and the ability to work variable hours, including weekends.

Qualifications

• High school diploma or equivalent.
• Fluent in English (spoken and written).
• 2+ years in call center, customer service, or phone sales.
• Ability to work variable hours, including weekends/holidays.
• Proficient with computers and billing systems; strong communication skills.

Responsabilités

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism and courtesy in every interaction.
• Meet and exceed activity metrics and handle-time goals.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and compare them to competitors.
• Support customer experience improvements through each transaction.

Connaissances

English proficiency

Customer service

Sales techniques

Communication skills

Problem solving

Formation

High school diploma or equivalent

Outils

Billing system

Description du poste

Spectrum in the United States is hiring for a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell our TV, internet, and phone services. This role emphasizes customer satisfaction, revenue growth, and professional communication within a fast-paced call center environment.

The position requires a high school diploma, English proficiency, and the ability to work variable hours, including weekends.