Sales & Customer Solutions Pro — Up to $70k with Incentives

Jobtome; Ranlo (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You’ll retain customers, upsell services, and drive revenue while delivering outstanding service in an office environment.

You’ll handle billing inquiries, explain Spectrum’s video, data and voice offerings, and master order processing in the billing system. Strong communication and problem-solving skills are essential, with weekend/holiday shifts possible.

Qualifications

• 2+ years of call center experience in customer service or phone sales
• Ability to read, write, speak and understand English
• High school diploma or equivalent
• Ability to work variable hours; weekends, holidays, and split days off
• Demonstrated working knowledge of cable communications products and services (video, data, voice)
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

Communication skills

English proficiency

Call center experience

Sales techniques

Problem solving

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You’ll retain customers, upsell services, and drive revenue while delivering outstanding service in an office environment.

You’ll handle billing inquiries, explain Spectrum’s video, data and voice offerings, and master order processing in the billing system. Strong communication and problem-solving skills are essential, with weekend/holiday shifts possible.