Sales & Customer Solutions Rep — Up to $70K with Incentives

Jobtome; Gastonia (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee discounts on Spectrum service

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to retain customers and upsell our Spectrum services. The role focuses on delivering excellent service, handling billing inquiries, and driving revenue through effective customer solutions.

In this position you will work in an office environment, communicate clearly, and use the billing system to process orders and updates.

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.
• Able to work variable hours, including weekends and holidays.
• Proven verbal and written communication skills.
• Experience explaining products and services and meeting customer solutions goals.
• Experience using billing systems or related software.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism and courtesy in every interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing within the billing system for retained accounts and new sales.
• Explain Spectrum products clearly and compare them to competitors.
• Support the customer experience through every transaction.

Skills

English proficiency

Customer service

Sales techniques

Communication skills

Problem resolution

Technology usage

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to retain customers and upsell our Spectrum services. The role focuses on delivering excellent service, handling billing inquiries, and driving revenue through effective customer solutions.

In this position you will work in an office environment, communicate clearly, and use the billing system to process orders and updates.