Sales & Customer Solutions Rep – Earn Up to $70K

Jobtome; Hutto (TX); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Free Spectrum services

Lucrative incentives

Résumé du poste

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage with customers to resolve billing inquiries and upsell Spectrum's video, data, and phone services, while maintaining professionalism in all interactions.

Role requires reading, writing, speaking English, knowledge of cable products, and flexibility with hours including weekends. Strong communication and order processing skills are essential.

Qualifications

• English reading/writing/speaking proficiency.
• Knowledge of Spectrum cable services (TV, internet, voice).
• Flexibility with hours, including weekends/holidays.
• Strong communication and customer service skills.

Responsabilités

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Connaissances

English proficiency

Cable TV & internet knowledge

Customer service

Sales techniques

Order processing

CRM systems

Formation

High school diploma or equivalent

Outils

Billing system

Description du poste

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage with customers to resolve billing inquiries and upsell Spectrum's video, data, and phone services, while maintaining professionalism in all interactions.

Role requires reading, writing, speaking English, knowledge of cable products, and flexibility with hours including weekends. Strong communication and order processing skills are essential.