Sales & Customer Solutions Specialist - Upsell to $70k+

Jobtome; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Incentives

Free Spectrum services (internet, TV,

Job summary

Spectrum, a leading telecom provider, is hiring a Sales and Customer Solutions Representative in a on-site role in the United States. You will resolve billing inquiries, upsell Spectrum services, and maintain high levels of customer satisfaction while achieving activity goals.

The role requires strong English communication, 2+ years of call center experience, and comfort with billing systems. Office-based position with competitive pay and incentives.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center or customer service experience.
• Strong verbal and written communication skills in English.
• Ability to read, write, and interpret customer information clearly.

Responsibilities

• Resolve billing inquiries and product questions for customers.
• Upsell Spectrum services and retain customers.
• Maintain professionalism in every interaction and meet activity targets.
• Process orders accurately in the billing system for existing and new accounts.
• Explain Spectrum products and compare with competitors to drive sales.

Skills

Customer service

English proficiency

Sales & upsell

Communication

Problem solving

Education

High school diploma

Tools

Billing system

Job description

Spectrum, a leading telecom provider, is hiring a Sales and Customer Solutions Representative in a on-site role in the United States. You will resolve billing inquiries, upsell Spectrum services, and maintain high levels of customer satisfaction while achieving activity goals.

The role requires strong English communication, 2+ years of call center experience, and comfort with billing systems. Office-based position with competitive pay and incentives.