SaaS Growth & Retention Account Manager

ServiceTrade; Texas; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical through Cigna

Flexible PTO

401(k) with match

Parental Leave

Volunteer time off

Job summary

ServiceTrade, a field service management platform, is seeking a Corporate Account Manager in Texas to manage a portfolio of high-end customers, drive retention and expansion, and coordinate across Sales, Customer Success, and Professional Services. The role emphasizes renewals, growth, and strategic account planning.

You will conduct business reviews, identify risk, and negotiate renewals, while leveraging tools like Salesforce.com and Gong.io to forecast ARR and drive value for clients.

Qualifications

• Bachelor's degree or equivalent with 4+ years in Account Management or B2B sales.
• Experience in SaaS sales and managing a portfolio of customers.

Responsibilities

• Maximize retention and minimize churn by engaging executive sponsors and driving adoption.
• Increase customer investment through business reviews, quotes, and expansion opportunities.
• Prepare account plans and collaborate cross-functionally to achieve customer goals.
• Maintain account records and forecasts in CRM tools.

Skills

SaaS expertise

Quota attainment

Relationship building

Presentation skills

Communication skills

Time management

Sales process knowledge

Travel willingness

Education

B.A./B.S. degree

Tools

Salesforce.com

Gong.io

Zoom

Google Meet

Google Apps

Job description

ServiceTrade, a field service management platform, is seeking a Corporate Account Manager in Texas to manage a portfolio of high-end customers, drive retention and expansion, and coordinate across Sales, Customer Success, and Professional Services. The role emphasizes renewals, growth, and strategic account planning.

You will conduct business reviews, identify risk, and negotiate renewals, while leveraging tools like Salesforce.com and Gong.io to forecast ARR and drive value for clients.