Strategic SaaS Account Manager – Retention & Growth

ServiceTrade; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) with employer match

Flexible PTO

Parental Leave

Employee Reimbursement Program

Job summary

ServiceTrade is seeking a Corporate Account Manager to drive retention and expansion for a portfolio of high-end customers in a geographic region. You will maximize value from ServiceTrade apps and services, conduct business reviews, and secure renewals while coordinating with Sales, Customer Success, Support, and Professional Services.

Remote and on-site activities may be required. Ideal candidates have 4+ years in Account Management or B2B SaaS sales, strong relationship skills, and a proven

Qualifications

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience
• Expertise in SaaS solutions
• Demonstrated history of success in obtaining and hitting sales/revenue quotas
• Possess corporate level presentation/reporting abilities
• Relationship development skills at all levels within a client organization
• Highly organized and ability to prioritize activity and work in a fast paced, team environment
• Selling experience and understanding of sales process required
• Professional oral, written, presentation, and interpersonal communication skills
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred
• Some travel experience and ability preferred (

Responsibilities

• Maximize Retention and Minimize Churn
• Engage key customer executives and users as the primary business point of contact with ServiceTrade customers
• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams
• Increase Customer Investment in ServiceTrade applications and services
• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base
• Negotiate and close complex renewal contracts that build in growth and additional investment where possible
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases
• Account Planning & Cross-Functional Collaboration
• Develop and maintain account plans that align customer goals with ServiceTrade's solutions
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals
• Training and Administration
• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training
• Master key skills and competencies that are required to perform this role at the highest level
• Prioritize activity through effective time management and scheduling of customer reviews and communications
• Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools

Skills

Account management

B2B sales

SaaS solutions

Relationship management

Sales process

Communication skills

Google Apps

Salesforce.com

Gong.io

Zoom/Google Meet

Travel willingness

Education

Bachelor's degree

Tools

Salesforce.com

Gong.io

Zoom

Google Meet

Google Apps

Job description

ServiceTrade is seeking a Corporate Account Manager to drive retention and expansion for a portfolio of high-end customers in a geographic region. You will maximize value from ServiceTrade apps and services, conduct business reviews, and secure renewals while coordinating with Sales, Customer Success, Support, and Professional Services.

Remote and on-site activities may be required. Ideal candidates have 4+ years in Account Management or B2B SaaS sales, strong relationship skills, and a proven