Strategic SaaS Account Manager: Growth & Retention

ServiceTrade; North Carolina; Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Flexible Spending Account

401(k) with company match

Flexible PTO

Parental Leave

Volunteer time off

Employee Reimbursement Program

Zusammenfassung

ServiceTrade is seeking a Corporate Account Manager to retain and expand a portfolio of high-value customers in the US market. You will drive adoption of ServiceTrade apps, conduct business reviews, and secure renewals while coordinating with Sales, Success, Support, and Professional Services.

You’ll build growth plans, negotiate contracts, and manage ARR increases, using your SaaS and B2B sales expertise to exceed quotas. Remote-friendly hybrid work and occasional travel are expected.

Qualifikationen

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions and sales processes.
• Proven history of meeting sales/revenue quotas in a B2B environment.
• Strong corporate-level presentation and reporting abilities.
• Excellent relationship development across client organizations.
• Highly organized, able to prioritize in a fast-paced team setting.
• Travel up to 15% as needed.

Aufgaben

• Maximize retention and minimize churn by engaging executives and users as the primary contact.
• Drive usage, adoption, and value realization through regular business reviews.
• Identify risk accounts and escalate issues to success, support, and services teams.
• Create quotes, manage sales cycle, and close expansion and upsell opportunities.
• Negotiate renewals and forecast ARR increases; manage a robust pipeline in Salesforce.
• Develop and maintain account plans aligning goals with ServiceTrade solutions.
• Document activity in Salesforce and other tools; coordinate cross-functionally.

Kenntnisse

SaaS sales

Quota attainment

Relationship building

Presentation skills

Communication skills

Cross-functional collaboration

Ausbildung

B.A. or B.S. degree

Tools

Salesforce.com

Gong.io

Zoom

Google Meet

Google Apps

Jobbeschreibung

ServiceTrade is seeking a Corporate Account Manager to retain and expand a portfolio of high-value customers in the US market. You will drive adoption of ServiceTrade apps, conduct business reviews, and secure renewals while coordinating with Sales, Success, Support, and Professional Services.

You’ll build growth plans, negotiate contracts, and manage ARR increases, using your SaaS and B2B sales expertise to exceed quotas. Remote-friendly hybrid work and occasional travel are expected.