Strategic SaaS Corporate Account Manager

ServiceTrade; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Flexible PTO

Parental Leave

Job summary

ServiceTrade is a field service management platform helping commercial contractors improve technician productivity and customer experiences. We seek a Corporate Account Manager to own a portfolio of high-end customers, drive retention, growth, and renewals, and collaborate with Sales, Customer Success, and Professional Services to deliver client value.

The role emphasizes on-building relationships, conducting business reviews, and upselling through strategic engagement; some travel (<15%) may be required as you expand ServiceTrade’s footprint within a US-based client base.

Qualifications

• 4+ years of Account Management or equivalent B2B sales experience
• Expertise in SaaS solutions
• Demonstrated history of hitting sales/revenue quotas
• Corporate level presentation/reporting abilities
• Relationship development at all levels within a client organization
• Highly organized and able to prioritize in a fast paced environment
• Selling experience and understanding of sales process
• Professional oral, written, presentation, and interpersonal communication skills
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet
• Some travel experience and ability preferred (<15%)

Responsibilities

• Engage key customer executives and users as the primary business point of contact with ServiceTrade customers
• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams
• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base
• Negotiate and close complex renewal contracts that build in growth and additional investment where possible
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases
• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training
• Master key skills and competencies required to perform this role at the highest level
• Prioritize activity through effective time management and scheduling of customer reviews and communications
• Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools

Skills

Account Management

SaaS sales

Relationship building

Sales quotas

Communication skills

Presentations

Cross-functional

Salesforce

Gong.io

Education

B.A./B.S. degree

Tools

Salesforce

Gong.io

Zoom

Google Apps

Job description

ServiceTrade is a field service management platform helping commercial contractors improve technician productivity and customer experiences. We seek a Corporate Account Manager to own a portfolio of high-end customers, drive retention, growth, and renewals, and collaborate with Sales, Customer Success, and Professional Services to deliver client value.

The role emphasizes on-building relationships, conducting business reviews, and upselling through strategic engagement; some travel (<15%) may be required as you expand ServiceTrade’s footprint within a US-based client base.