Strategic SaaS Account Manager

ServiceTrade; Sacramento (CA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical and dental coverage

401(k) with employer match

Paid time off

Parental leave

Volunteering time off

Zusammenfassung

ServiceTrade is seeking a Corporate Account Manager to own a portfolio of high-end customers in a US region. You will drive retention, expand investment in ServiceTrade apps and services, and lead business reviews to demonstrate value and secure renewals.

You will coordinate with Sales, Customer Success, Support, and Product teams to align goals and deliver client outcomes. You will build strong relationships with executives and users, navigate complex sales cycles, and create strategic growth

Qualifikationen

• B.A./B.S. degree with 4+ years in Account Management or equivalent B2B sales experience
• Expertise in SaaS solutions
• Demonstrated history of success in obtaining and hitting sales/revenue quotas
• Possess corporate level presentation/reporting abilities
• Relationship development skills at all levels within a client organization
• Highly organized and ability to prioritize activity and work in a fast paced, team environment
• Selling experience and understanding of sales process required
• Professional oral, written, presentation, and interpersonal communication skills
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred
• Some travel experience and ability preferred (

Aufgaben

• Maximize Retention and Minimize Churn
• Engage key customer executives and users as the primary business point of contact with ServiceTrade customers
• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams
• Increase Customer Investment in ServiceTrade applications and services
• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base
• Negotiate and close complex renewal contracts that build in growth and additional investment where possible
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases
• Account Planning & Cross-Functional Collaboration
• Develop and maintain account plans that align customer goals with ServiceTrade's solutions
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals
• Training and Administration
• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training
• Master key skills and competencies that are required to perform this role at the highest level
• Prioritize activity through effective time management and scheduling of customer reviews and communications
• Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools

Kenntnisse

SaaS sales

Account management

Relationship building

Communication

Ausbildung

B.A./B.S. degree with 4+ years in Account Management or B2B sales

Tools

Google Apps

Salesforce.com

Gong.io

Zoom

Google Meet

Jobbeschreibung

ServiceTrade is seeking a Corporate Account Manager to own a portfolio of high-end customers in a US region. You will drive retention, expand investment in ServiceTrade apps and services, and lead business reviews to demonstrate value and secure renewals.

You will coordinate with Sales, Customer Success, Support, and Product teams to align goals and deliver client outcomes. You will build strong relationships with executives and users, navigate complex sales cycles, and create strategic growth