Strategic SaaS Account Manager – Growth & Retention

ServiceTrade; Indiana; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical through Cigna

Flexible PTO

Parental Leave

401(k) with company match

Holidays

Employee reimbursement

Job summary

ServiceTrade is seeking a Corporate Account Manager to safeguard retention, expand customer investment, and manage a portfolio of high-end customers in a defined region. You will conduct business reviews, propose growth plans, demonstrate solutions, and coordinate with Sales, Customer Success, and Professional Services to ensure customer success and renewals.

You’ll lead account planning, manage cross-functional actions, and drive strategic conversations that align customer goals with

Qualifications

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions.
• Demonstrated history of success in obtaining and hitting sales/revenue quotas.
• Possess corporate level presentation/reporting abilities.
• Relationship development skills at all levels within a client organization.
• Highly organized and ability to prioritize activity in a fast-paced team environment.
• Selling experience and understanding of the sales process.
• Professional oral, written, presentation, and interpersonal communication skills.
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred.
• Some travel experience and ability preferred (<15%)

Responsibilities

• Maximize retention and minimize churn by engaging key executives and users.
• Drive usage, adoption, and value realization through regular business reviews.
• Identify risk accounts and escalate issues to the right teams.
• Create opportunities for expanded investment via business reviews and product demos.
• Negotiate and close renewal contracts with growth in mind.
• Maintain accurate forecasts of ARR increases in Salesforce.com.

Skills

Account management

SaaS sales

Quotas achievement

Relationship building

Communication skills

Time management

Sales process

Presentation/reporting

Travel availability

Education

Bachelor's degree

Tools

Google Apps

Salesforce.com

Gong.io

Zoom

Job description

ServiceTrade is seeking a Corporate Account Manager to safeguard retention, expand customer investment, and manage a portfolio of high-end customers in a defined region. You will conduct business reviews, propose growth plans, demonstrate solutions, and coordinate with Sales, Customer Success, and Professional Services to ensure customer success and renewals.

You’ll lead account planning, manage cross-functional actions, and drive strategic conversations that align customer goals with