Strategic SaaS Account Manager – Retention & Expansion

ServiceTrade; New Jersey; Vor Ort; USD 100.000 - 140.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision benefits

401(k) with company match

Paid time off and holidays

Career development and training

Zusammenfassung

ServiceTrade is seeking a Corporate Account Manager to manage a portfolio of high-end customers in a geographic region. You’ll drive retention, growth, and renewals, coordinating with Sales, Customer Success, and Professional Services to maximize value and ARR.

You will conduct business reviews, present solutions, and close complex renewals while maintaining accurate forecasts in Salesforce. The role involves travel and a customer-first approach in a fast-paced SaaS environment.

Qualifikationen

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions with a proven history of meeting sales quotas.
• Professional communication and ability to present to executives at all levels.

Aufgaben

• Maximize retention and minimize churn by engaging executives and users and driving adoption.
• Create opportunities for expansion and upsell and manage quotes and renewals in Salesforce.com.
• Lead cross-functional collaboration across Sales, Customer Success, Support, Professional Services, Product Management and Marketing.

Kenntnisse

SaaS sales

Account management

Renewals

Sales forecasting

Client relationship management

Ausbildung

B.A. or B.S. degree

Tools

Salesforce

Gong.io

Zoom

Jobbeschreibung

ServiceTrade is seeking a Corporate Account Manager to manage a portfolio of high-end customers in a geographic region. You’ll drive retention, growth, and renewals, coordinating with Sales, Customer Success, and Professional Services to maximize value and ARR.

You will conduct business reviews, present solutions, and close complex renewals while maintaining accurate forecasts in Salesforce. The role involves travel and a customer-first approach in a fast-paced SaaS environment.