Strategic SaaS Account Manager — Retention & Growth

ServiceTrade; Ohio; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical through Cigna, PPO and HDHP

Flexible Spending & Dependant Care

Company-paid Life Insurance, STD & LTD

Voluntary benefits: Supplemental Life,

401(k) with up to 3% match

Flexible PTO

10 company holidays

Parental Leave

Paid volunteering time

Employee Reimbursement Program

Job summary

ServiceTrade is seeking a Corporate Account Manager in the United States to retain and grow a portfolio of high-end customers. You will drive adoption of apps and services, conduct business reviews, and negotiate renewals while collaborating with Sales, Customer Success, and Marketing teams.

You will lead expansion efforts, create quotes, and manage the sales cycle to maximize ARR. Strong SaaS experience and excellent communication are essential for success in a fast-paced, remote-capable

Qualifications

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience
• Expertise in SaaS solutions
• Demonstrated history of success in obtaining and hitting sales/revenue quotas
• Possess corporate level presentation/reporting abilities
• Relationship development skills at all levels within a client organization
• Highly organized and ability to prioritize activity and work in a fast paced, team environment
• Selling experience and understanding of sales process required
• Professional oral, written, presentation, and interpersonal communication skills
• Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred
• Some travel experience and ability preferred (<15%)

Responsibilities

• Engage key customer executives and users as the primary business point of contact with ServiceTrade customers
• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams
• Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base
• Negotiate and close complex renewal contracts that build in growth and additional investment where possible
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases
• Develop and maintain account plans that align customer goals with ServiceTrade's solutions
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals
• Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training
• Master key skills and competencies required to perform this role at the highest level
• Prioritize activity through effective time management and scheduling of customer reviews and communications
• Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools

Skills

Active listener

SaaS solutions

Quota attainment

Executive reporting

Relationship building

Organization & prioritization

Sales process

Communication skills

Sales tools proficiency

Travel willingness

Education

B.A./B.S. degree + 4+ years inAccount Management/B2B sales

Tools

Google Apps

Salesforce.com

Gong.io

Zoom/Google Meet

Job description

ServiceTrade is seeking a Corporate Account Manager in the United States to retain and grow a portfolio of high-end customers. You will drive adoption of apps and services, conduct business reviews, and negotiate renewals while collaborating with Sales, Customer Success, and Marketing teams.

You will lead expansion efforts, create quotes, and manage the sales cycle to maximize ARR. Strong SaaS experience and excellent communication are essential for success in a fast-paced, remote-capable