Strategic SaaS Account Manager – Growth & Retention

ServiceTrade

Illinois

On-site

USD 90,000 - 120,000

Full time

5 days ago

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Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Flexible PTO

Job summary

ServiceTrade, a Connecticut-based software company, seeks a Corporate Account Manager to manage a portfolio of high-end customers in a regional area. You will retain, expand, and renew customer investments in ServiceTrade apps and services, guiding the customer journey and coordinating with multiple internal teams.

You will build trusted partnerships with executives, deliver value through strategic business reviews, and drive growth while maintaining accurate forecasts and a strong revenue

Qualifications

B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience.
Expertise in SaaS solutions and selling to mid-market/enterprise customers.
Proven track record of hitting sales/revenue quotas and managing renewals.

Responsibilities

Maximize retention and minimize churn by engaging executives and users and conducting regular business reviews.
Create opportunities to increase customer investment through reviews and product demonstrations, quotes, and upsell.
Negotiate and close complex renewal contracts and manage ARR forecasts in Salesforce.com.

Skills

Account Management

SaaS Solutions

Sales Quotas

Relationship Building

Presentation Skills

Salesforce

Google Apps

Gong/Zoom

Travel <15%

Education

Bachelor's degree

Tools

Salesforce.com

Gong.io

Zoom

Google Meet

Job description

You will build trusted partnerships with executives, deliver value through strategic business reviews, and drive growth while maintaining accurate forecasts and a strong revenue

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