Strategic SaaS Account Manager - Growth & Retention

ServiceTrade; Kentucky; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Flexible PTO

Parental Leave

Employee reimbursement

Job summary

ServiceTrade is seeking a Corporate Account Manager in the United States to retain and expand a portfolio of high-end customers. You will drive value by aligning ServiceTrade apps and services with customer goals, and lead renewals and strategic business reviews with cross-functional teams.

You will collaborate with Sales, Customer Success, Professional Services, and Marketing to grow ARR, manage quotes, and close expansion opportunities.

Qualifications

• 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions and renewal negotiations.
• Strong presentation and client-facing communication skills.

Responsibilities

• Maximize retention and minimize churn for a portfolio of customers.
• Create opportunities for expansion and upsell within existing base.
• Coordinate with cross-functional teams to address customer needs and drive adoption.

Skills

SaaS sales

Account management

Renewals & expansion

Relationship building

Presentation skills

Cross-functional collaboration

Travel up to 15%

Education

BA/BS degree

Tools

Salesforce

Gong.io

Google Apps

Zoom/Google Meet

Job description

ServiceTrade is seeking a Corporate Account Manager in the United States to retain and expand a portfolio of high-end customers. You will drive value by aligning ServiceTrade apps and services with customer goals, and lead renewals and strategic business reviews with cross-functional teams.

You will collaborate with Sales, Customer Success, Professional Services, and Marketing to grow ARR, manage quotes, and close expansion opportunities.