SaaS Customer Success Manager — Growth & Renewals

Crexi; Los Angeles (CA); On-site; USD 72,900 - 89,100; Full time

Benefits offered by this job

Health, dental and vision insurance

Limitless snacks

Collaborative culture and numerous team activities

Job summary

A dynamic real estate technology company is looking for a Customer Success Manager in Los Angeles. This role involves driving customer engagement and platform adoption, ensuring customer retention, and developing strong relationships. Ideal candidates will have 5+ years of experience in a SaaS environment and be excellent communicators who thrive in fast-paced settings. The position offers a competitive salary and benefits including health insurance and a collaborative company culture.

Qualifications

• 5+ years of Customer Success experience in a SaaS environment.
• Strong communicator across all channels (phone, email, virtual meetings).
• Comfortable leading client consultations regarding renewals and expansion.

Responsibilities

• Engage customers consistently and proactively.
• Drive platform adoption through ongoing education and strategic conversations.
• Manage customer SLAs to ensure timely and accurate responses.

Skills

Customer engagement

Relationship management

Communication skills

Detail-oriented

Education

Bachelor’s degree or equivalent experience

Job description

A dynamic real estate technology company is looking for a Customer Success Manager in Los Angeles. This role involves driving customer engagement and platform adoption, ensuring customer retention, and developing strong relationships. Ideal candidates will have 5+ years of experience in a SaaS environment and be excellent communicators who thrive in fast-paced settings. The position offers a competitive salary and benefits including health insurance and a collaborative company culture.