Senior CSM - SaaS Growth & Renewals (NYC)

Embrava; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading tech solutions company in New York is seeking a Customer Success Manager to provide exceptional support to customers. The role involves building lasting relationships, renewing contracts, and driving account growth. Ideal candidates will have over 5 years in customer success or account management and demonstrate strong communication skills. Experience in SaaS sales and the tech industry is a plus.

Qualifications

• 5+ Years as a Customer Success Manager / Account Management.
• Ability to work collaboratively with cross-functional teams.
• Excellent written and verbal communication skills.

Responsibilities

• Ensure customers are supported on a day-to-day basis.
• Build ongoing trusted relationships with customers.
• Drive account growth and renew contracts.

Skills

Customer Retention

Relationship Building

Excellent written communication

Excellent verbal communication

Collaborative work skills

SaaS sales experience

Tech industry experience

Job description

A leading tech solutions company in New York is seeking a Customer Success Manager to provide exceptional support to customers. The role involves building lasting relationships, renewing contracts, and driving account growth. Ideal candidates will have over 5 years in customer success or account management and demonstrate strong communication skills. Experience in SaaS sales and the tech industry is a plus.