Remote Customer Success Manager - SaaS for CRE Growth

Dealius; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A fast-growing SaaS company is seeking a Customer Success Manager to play a key role in client retention and satisfaction. The role involves onboarding new clients, understanding their business goals, and proactively supporting their use of the platform. Ideal candidates will have over four years of experience in Customer Success or Account Management within a SaaS environment, especially in commercial real estate. This is a full-time, remote position offering the opportunity to work with cutting-edge technology.

Qualifications

• 4+ years of experience in Customer Success or Account Management within a SaaS environment.
• Strong knowledge of commercial real estate operations and challenges (minimum 2 years’ experience required).
• Excellent communication and relationship-building skills.

Responsibilities

• Onboard new clients and guide them through a smooth implementation process.
• Develop deep understanding of client business goals and align them with platform capabilities.
• Provide proactive support, regular check-ins, and strategic reviews to ensure customer satisfaction.

Skills

Customer Success

Account Management

Communication

Tech-savvy

Relationship-building

Tools

CRM tools (HubSpot, Zendesk)

Analytics platforms (UserPilot)

Job description

A fast-growing SaaS company is seeking a Customer Success Manager to play a key role in client retention and satisfaction. The role involves onboarding new clients, understanding their business goals, and proactively supporting their use of the platform. Ideal candidates will have over four years of experience in Customer Success or Account Management within a SaaS environment, especially in commercial real estate. This is a full-time, remote position offering the opportunity to work with cutting-edge technology.