Strategic Client Success & Growth Manager

We Recruit; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A recruitment firm in Los Angeles is seeking a Customer Success Manager to provide ongoing support to clients. The ideal candidate will promote the value of the brand, build strong relationships, and assist in enhancing customer experience. Responsibilities include processing milestones, upselling services, and resolving customer complaints. The candidate should have experience in customer success roles and a degree in communications or marketing. This role focuses on maximizing client satisfaction and retention.

Qualifications

• Proven work experience as a Customer Success Manager or similar role.
• Exceptional ability to communicate and foster positive business relationships.
• Experience working with brand image and promoting value through customer experience.

Responsibilities

• Process milestones for the clients and employees to work toward.
• Assist customers with setting up and navigating programs or software.
• Promote the value of the product.

Skills

Communication

Relationship Building

Technical Skills

Organizational Skills

Education

Communications or Marketing Degree

Job description

A recruitment firm in Los Angeles is seeking a Customer Success Manager to provide ongoing support to clients. The ideal candidate will promote the value of the brand, build strong relationships, and assist in enhancing customer experience. Responsibilities include processing milestones, upselling services, and resolving customer complaints. The candidate should have experience in customer success roles and a degree in communications or marketing. This role focuses on maximizing client satisfaction and retention.