Strategic SaaS CSM: Growth & Renewals

SV Academy; Boston (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A tech training organization in Boston is seeking a full-time Customer Success Manager to manage relationships with B2B SaaS clients. This role involves ensuring client renewals, expanding account opportunities, and presenting strategic solutions. Ideal candidates have 2–5 years of account management experience and strong communication skills. Benefits include medical and vision insurance, alongside hands-on training and mentorship.

Qualifications

• 2–5 years of experience in account management or customer success.
• Proven experience managing the renewals process for B2B SaaS customers.
• Familiarity with GTM motions involving $20–50k deal sizes.

Responsibilities

• Own the post-sale relationship for a book of SaaS clients.
• Build strong relationships with financially minded buyers.
• Identify opportunities for account growth and retention.

Skills

Account management

Customer success

Communication skills

Analytical thinking

Tools

HubSpot

Salesforce

Job description

A tech training organization in Boston is seeking a full-time Customer Success Manager to manage relationships with B2B SaaS clients. This role involves ensuring client renewals, expanding account opportunities, and presenting strategic solutions. Ideal candidates have 2–5 years of account management experience and strong communication skills. Benefits include medical and vision insurance, alongside hands-on training and mentorship.