Growth-Focused Customer Success Manager, B2B SaaS

Leap; United States; Remote; USD 60,000 - 67,500; Full time

Benefits offered by this job

Affordable Health & Wellness Coverage

401(k) company match

Flexible Time Off policy

Comprehensive Employee Assistance Program

Exclusive Discounts

MoveSpring Wellness App

Culture & Team-Building Activities

Job summary

A fast-growing technology company in the United States is looking for a Customer Success Manager to foster relationships with clients and ensure customer satisfaction. This role involves managing accounts, addressing customer needs swiftly, and achieving revenue retention goals. The ideal candidate will have B2B SaaS experience and polished communication skills. Competitive compensation includes a base salary of $60,000 - $67,500 plus bonuses and comprehensive benefits. Join a supportive environment that values innovation and teamwork.

Qualifications

• 1+ years customer facing experience managing a book of business.
• Strong background in hitting revenue retention goals.
• Strong de-escalation and churn mitigation skills.

Responsibilities

• Foster strong relationships with multiple POCs within accounts.
• Ensure customer issues are acknowledged and addressed within one business day.
• Consistently meet revenue retention targets through churn mitigation.

Skills

Customer facing experience

Revenue retention goals

B2B SaaS experience

De-escalation skills

Polished communication skills

Consultative selling approach

Detail-oriented

Organized

Self-motivated

Education

Associate or Bachelor’s degree in relevant field

Job description

A fast-growing technology company in the United States is looking for a Customer Success Manager to foster relationships with clients and ensure customer satisfaction. This role involves managing accounts, addressing customer needs swiftly, and achieving revenue retention goals. The ideal candidate will have B2B SaaS experience and polished communication skills. Competitive compensation includes a base salary of $60,000 - $67,500 plus bonuses and comprehensive benefits. Join a supportive environment that values innovation and teamwork.