Head of Customer Success - SaaS Growth & Retention

MealSuite; United States; Híbrido; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited paid time off

Health benefits including medical, dental, and vision

Hybrid flexibility

Work-life balance support

401(k) plan participation

Opportunities for career development

Descripción de la vacante

A leading SaaS organization in the United States seeks a Manager, Customer Success to lead the Customer Experience team. You will inspire and manage Customer Success Managers, optimize workflows, and drive customer satisfaction and loyalty. This role requires experience in the SaaS industry and proven leadership skills. You will also collaborate cross-functionally to amplify customer voices and resolve any escalations. The company offers hybrid flexibility, unlimited paid time off, and a dynamic culture aimed at innovation and employee satisfaction.

Formación

• Experience mentoring and managing Customer Success Managers.
• Knowledge of Customer Success platforms.
• Willingness to travel across borders when needed.

Responsabilidades

• Directly manage a team of Customer Success Managers.
• Drive accountability and ensure team achieves results.
• Optimize Customer Success workflows across departments.
• Conduct business reviews to showcase value.
• Support the team in handling complex customer issues.

Conocimientos

Experience in the SaaS industry

Building relationships with senior stakeholders

Creating scalable processes

Collaborating cross-functionally

Direct leadership experience

Educación

Formal education in Customer Success

Herramientas

Planhat

Salesforce

Zendesk

ChurnZero

Gainsight

Descripción del empleo

A leading SaaS organization in the United States seeks a Manager, Customer Success to lead the Customer Experience team. You will inspire and manage Customer Success Managers, optimize workflows, and drive customer satisfaction and loyalty. This role requires experience in the SaaS industry and proven leadership skills. You will also collaborate cross-functionally to amplify customer voices and resolve any escalations. The company offers hybrid flexibility, unlimited paid time off, and a dynamic culture aimed at innovation and employee satisfaction.