Romanian Player Support Specialist | Relocation Covered
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Benefits offered by this job
Job summary
Patrique Mercier Recruitment FR is excited to present an exceptional opportunity for a Romanian Player Support Specialist based in Sofia, with fully paid relocation. You will assist Romanian-speaking players, ensuring they receive prompt and effective assistance to enhance their gaming experience.
Responsibilities include handling multi-channel support, resolving account issues, and maintaining records within the ticketing system, while staying informed on game updates to provide accurate
Qualifications
- Fluency in Romanian and English is required.
- Experience in customer support is preferred.
- Strong troubleshooting and problem-solving skills are important.
- Passion for gaming and knowledge of popular titles is desirable.
Responsibilities
- Provide high-quality support to Romanian-speaking players via email, chat and tickets.
- Resolve account-related issues including login problems and inquiries.
- Maintain accurate records of interactions in the support system.
- Communicate game policies, procedures and updates to players.
- Collaborate with cross-functional teams to improve processes.
- Stay updated on game features and community trends to offer knowledgeable help.
- Refine support workflows to boost player satisfaction.
Skills
Tools
Job description
Patrique Mercier Recruitment FR is excited to present an exceptional opportunity for a Romanian Player Support Specialist based in Sofia, with fully paid relocation. You will assist Romanian-speaking players, ensuring they receive prompt and effective assistance to enhance their gaming experience.
Responsibilities include handling multi-channel support, resolving account issues, and maintaining records within the ticketing system, while staying informed on game updates to provide accurate
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