Romanian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remoto; USD 13.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Career growth

Modern workspace

Descrizione del lavoro

Mercier Consultancy Group is seeking a Romanian-speaking Player Support Specialist to join a premier Gaming & Esports client in Sofia, Bulgaria. The role focuses on providing expert-level assistance to players via live chat, email, and tickets, handling technical queries, account management, and in-game transactions while maintaining brand voice.

Relocation is fully supported, with paid training, health insurance, and a clear path for career growth in a fast-paced, multicultural office

Competenze

• Native or fluent Romanian (spoken and written) is mandatory.
• EU passport valid for Bulgaria employment.
• Passion for Gaming & Esports and familiarity with modern gaming platforms.
• Excellent communication with a customer-centric mindset.
• Thrives in a multicultural, on-site Sofia, Bulgaria office.
• Previous experience in customer service or community management is advantageous.

Mansioni

• Provide high-quality support to gaming community members via live chat, email, and tickets in Romanian.
• Assist players with technical troubleshooting, account management, and in-game transaction inquiries.
• Stay updated on industry trends within Gaming & Esports to provide expert guidance.
• Collaborate with internal teams to elevate complex technical bugs or community issues.
• Ensure interactions reflect the premium brand voice of our Gaming & Esports client.
• Maintain understanding of game mechanics, patches, and tournament events to assist users.
• Contribute to continuous improvement of the support knowledge base through player feedback.

Conoscenze

Romanian language proficiency

Customer service

Gaming/Esports knowledge

Multicultural teamwork

Communication skills

Descrizione del lavoro

at Mercier Consultancy Group

Romanian Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading organizations across Europe. We specialize in placing professionals into high-impact roles, ensuring that both our candidates and clients thrive within the dynamic landscape of global business.

Job Overview

We are currently scouting for a talented individual to fill the Romanian Speaking Player Support Specialist position in Bulgaria for a major player in the Gaming & Esports sector. This is an exceptional opportunity to launch a career in one of the most exciting, fast-paced industries while enjoying a fully supported relocation experience.

Key Responsibilities

• Provide high-quality support to gaming community members via live chat, email, and tickets in Romanian.
• Assist players with technical troubleshooting, account management, and in-game transaction inquiries.
• Stay updated on the latest industry trends within Gaming & Esports to provide expert-level guidance.
• Collaborate with internal teams to elevate complex technical bugs or community issues.
• Ensure all interactions reflect the premium brand voice of our Gaming & Esports client.
• Maintain a deep understanding of game mechanics, patches, and tournament events to assist the user base effectively.
• Contribute to the continuous improvement of the support knowledge base through player feedback.

Requirements

• Native or fluent Romanian (spoken and written) skills are mandatory for this role.
• Valid EU passport (mandatory for employment in Bulgaria).
• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
• Excellent communication skills with a customer-centric mindset.
• Ability to thrive in a multicultural, on-site office environment in Sofia, Bulgaria.
• Previous experience in customer service or community management is highly advantageous.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on products and internal systems
• Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel accommodation)
• Attractive Monthly Performance Bonus based on quality metrics
• Opportunities for career growth in one of the fastest-growing Romanian-speaking jobs in Europe
• Modern, high-tech workspace in the heart of the Bulgarian capital

Life in Bulgaria

Sofia, Bulgaria, offers a unique blend of historical charm and modern urban living, making it an ideal destination for those seeking international work experience. With its vibrant culture, pleasant weather, and affordable cost of living, Bulgaria consistently ranks as one of the best locations for expats starting a new career path.

Choosing to accept this Romanian Speaking Player Support Specialist position in Bulgaria allows you to enjoy world-class dining, a thriving nightlife, and a welcoming international community. As one of the most attractive markets for Jobs in Bulgaria, this relocation experience ensures you are fully supported as you integrate into your new home.