Romanian Player Support Specialist - Sofia, Fully Paid Relocation

Employers from Greece; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Relocation covered

Training provided

Health insurance

Career development

International environment

Referral bonuses

Job summary

Patrique Mercier Recruitment FR is excited to present an exceptional opportunity for a Romanian Player Support Specialist based in Sofia, with fully paid relocation. You will assist Romanian-speaking players, ensuring they receive prompt and effective assistance to enhance their gaming experience.

Responsibilities include handling multi-channel support, resolving account issues, and maintaining records within the ticketing system, while staying informed on game updates to provide accurate

Qualifications

• Fluency in Romanian and English is required.
• Experience in customer support is preferred.
• Strong troubleshooting and problem-solving skills are important.
• Passion for gaming and knowledge of popular titles is desirable.

Responsibilities

• Provide high-quality support to Romanian-speaking players via email, chat and tickets.
• Resolve account-related issues including login problems and inquiries.
• Maintain accurate records of interactions in the support system.
• Communicate game policies, procedures and updates to players.
• Collaborate with cross-functional teams to improve processes.
• Stay updated on game features and community trends to offer knowledgeable help.
• Refine support workflows to boost player satisfaction.

Skills

Romanian language

English language

Customer support

Problem solving

Gaming knowledge

Tools

Ticketing systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to present an exceptional opportunity for a Romanian Player Support Specialist based in Sofia, with fully paid relocation. This role is ideal for individuals passionate about gaming and dedicated to delivering outstanding support to players. As a Player Support Specialist, you will assist Romanian-speaking players, ensuring they receive prompt and effective assistance to enhance their gaming experience.

Responsibilities

• Provide high-quality support to Romanian-speaking players through multiple channels such as email, chat, and support tickets.
• Resolve account-related issues, including login problems, account recovery, payments, and inquiries.
• Maintain accurate records of customer interactions and issues within the support ticketing system.
• Communicate clearly with players about game policies, procedures, and updates.
• Collaborate with cross-functional teams to 
• Stay updated on the latest game features, updates, and community trends to offer knowledgeable assistance.
• Assist in refining support processes and workflows to improve overall player satisfaction.

Requirements

• Fluency in Romanian and English, with excellent verbal and written communication skills.
• Previous experience in customer support or a related field is preferred.
• Strong troubleshooting and problem-solving skills.
• Passion for gaming, especially with knowledge of popular game titles and player communities.
• Willingness to relocate to Sofia with relocation costs fully covered by the company.
• Ability to work flexible hours, including evenings and weekends, as necessary.
• Familiarity with customer support tools and ticketing systems is an advantage.
• Empathetic, patient, and dedicated to delivering a great player experience.

Benefits

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)