Romanian Support Specialist - Sofia, Relocation Covered

Mercier Consultancy Group; Germany (OH); On-site; USD 13,000 - 26,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Full relocation package

Monthly performance bonus

World-class Sofia office facilities

Job summary

Mercier Consultancy Group is hiring a Romanian Speaking Support Specialist to join our Sofia office. The role focuses on delivering premium support to international clients via phone, email and live chat, handling inquiries and resolving issues with a customer-first approach.

Applicants should be native or fluent in Romanian with strong English, and have previous contact center or service experience. A valid EU passport is mandatory and relocation is fully supported.

Qualifications

• Native or fluent Romanian (spoken and written).
• Valid EU passport (mandatory).
• Strong command of the English language for corporate communication.
• Previous experience in a contact center or service-oriented role is highly preferred.

Responsibilities

• Deliver premium-level assistance to customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction.
• Maintain comprehensive records of customer interactions in the internal database.
• Collaborate with internal departments to troubleshoot and elevate technical issues.
• Participate in team briefings to stay updated on product developments and procedures.
• Provide valuable customer feedback to improve service standards.

Skills

Romanian language

English proficiency

Customer service

Job description

Mercier Consultancy Group is hiring a Romanian Speaking Support Specialist to join our Sofia office. The role focuses on delivering premium support to international clients via phone, email and live chat, handling inquiries and resolving issues with a customer-first approach.

Applicants should be native or fluent in Romanian with strong English, and have previous contact center or service experience. A valid EU passport is mandatory and relocation is fully supported.