Romanian Speaking Game Support — Relocation Included

Mercier Consultancy Group; Spain (TX); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Fully paid relocation package

Health insurance

Fully paid training

Performance bonus

Career growth opportunities

Modern workspace

Job summary

Mercier Consultancy Group is seeking a Romanian Speaking Player Support Specialist to join our gaming client in Sofia, Bulgaria. You will provide high-quality support via live chat, email, and tickets in Romanian, assist with account management, and troubleshoot in-game issues.

Ideal candidates are native or fluent Romanian, have customer service experience, and are excited to work in a fast-paced esports environment. Relocation is fully covered and on-site work is required in Sofia.

Qualifications

• Native or fluent Romanian (spoken and written) required.
• EU passport valid for employment in Bulgaria.
• Experience in customer service or community management is advantageous.
• Willingness to relocate to Sofia, Bulgaria.
• Excellent communication and customer-centric mindset.

Responsibilities

• Provide high-quality support to gaming community members via live chat, email, and tickets in Romanian.
• Assist players with technical troubleshooting, account management, and in-game transaction inquiries.
• Stay updated on industry trends within Gaming & Esports to provide expert-level guidance.
• Collaborate with internal teams to elevate complex technical bugs or community issues.
• Ensure all interactions reflect the premium brand voice of our Gaming & Esports client.
• Maintain a deep understanding of game mechanics, patches, and tournament events to assist the user base effectively.
• Contribute to the continuous improvement of the support knowledge base through player feedback.

Skills

Romanian language

Customer service

Technical troubleshooting

Multicultural teamwork

Tools

CRM systems

Job description

Mercier Consultancy Group is seeking a Romanian Speaking Player Support Specialist to join our gaming client in Sofia, Bulgaria. You will provide high-quality support via live chat, email, and tickets in Romanian, assist with account management, and troubleshoot in-game issues.

Ideal candidates are native or fluent Romanian, have customer service experience, and are excited to work in a fast-paced esports environment. Relocation is fully covered and on-site work is required in Sofia.