Roadside Dispatch Team Lead

Cox Automotive; Alaska; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Be the go-to leader in a fast-paced,高-

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside team.

You will drive operational performance, support employee development, motivate specialists, and maintain high service standards across the call center. In this leadership role, you’ll guide dispatch timeliness, metrics, and efficiency, while coaching for growth and ensuring adherence to company procedures.

Qualifications

• Requires High School Diploma or GED and 5 years of related field experience.
• Bachelor's degree in related discipline with 3 years of related field experience; or Master's with 1 year; or PhD with up to 1 year.

Responsibilities

• Lead and coach the Roadside team to improve dispatch timeliness and call metrics.
• Develop team members with personalized training and motivation.
• Ensure compliance with company procedures and policies.
• Step in to handle events and maintain top-tier customer service.
• Adjust schedules and priorities to meet workload demands.

Skills

Excellent communication skills

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree in related discipline

PhD

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside team.

You will drive operational performance, support employee development, motivate specialists, and maintain high service standards across the call center. In this leadership role, you’ll guide dispatch timeliness, metrics, and efficiency, while coaching for growth and ensuring adherence to company procedures.