Roadside Dispatch Team Lead

Cox Automotive; Cherryville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fast-paced environment

Team collaboration

Customer impact

Job summary

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown (Market Place Operations) to lead a Roadside team, ensuring performance, development, and high service standards. You’ll drive dispatch timeliness, coach staff, and manage scheduling and policies to support customers on the road.

The role emphasizes leadership, process improvement, and cross-team collaboration in a fast-paced environment.

Qualifications

• Minimum: High School Diploma/GED and 5 years’ experience in a related field or equivalent combination of education and experience.
• Strong knowledge of MS Office and effective communication across teams.
• Ability to lead, coach, and develop a transportation/call center team.

Responsibilities

• Lead and motivate the Roadside team to achieve dispatch timeliness and phone metrics.
• Provide personalized development and coaching for team members.
• Ensure compliance with company procedures and policies.
• Step in to handle events and maintain high customer service standards.
• Schedule adjustments and prioritization to meet demand.

Skills

Coaching

Team motivation

Operational efficiency

Phone metrics

MS Office

Education

High School Diploma/GED

Bachelor's degree (related field)

Master's degree (related field)

Job description

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown (Market Place Operations) to lead a Roadside team, ensuring performance, development, and high service standards. You’ll drive dispatch timeliness, coach staff, and manage scheduling and policies to support customers on the road.

The role emphasizes leadership, process improvement, and cross-team collaboration in a fast-paced environment.