Roadside Dispatch Team Lead

Cox Automotive; Arkansas; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fast-paced environment

Collaborative team

Impactful work

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside team in dispatch timeliness and service excellence. You will coach, train, and motivate specialists while enforcing compliance with company procedures.

You will also handle escalations, adjust schedules, and collaborate with a fast-paced, high-impact team dedicated to supporting customers on the road.

Qualifications

• High School Diploma or GED plus 5 years in transportation or call center.
• Strong MS Office proficiency and ability to generate basic reports.
• Excellent communication skills across organizational teams.

Responsibilities

• Lead a Roadside team to meet dispatch timeliness and metrics.
• Coach and motivate breakdown specialists for performance.
• Ensure compliance with company procedures and guidelines.
• Step in to handle complex customer events and oversight.
• Adjust schedules and priorities to meet service goals.

Skills

Coaching

Team leadership

Communication

MS Office

Customer service

Education

High school diploma or GED

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside team in dispatch timeliness and service excellence. You will coach, train, and motivate specialists while enforcing compliance with company procedures.

You will also handle escalations, adjust schedules, and collaborate with a fast-paced, high-impact team dedicated to supporting customers on the road.