Roadside Dispatch Center Lead

Cox Enterprises, Inc.; Nashville (TN); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Paid vacation with pay

Seven paid holidays per year

Up to 160 hours of paid wellness

Job summary

Cox Enterprises, Inc. is seeking a Supervisor of Transportation Breakdown (Market Place Operations) to lead the Roadside team. You will drive operational performance, develop employees, motivate breakdown specialists, and uphold top-tier service standards across the call center.

Responsibilities include coaching, training, ensuring policy compliance, and stepping in for complex events. You’ll balance schedules and priorities in a fast-paced, high-impact environment.

Qualifications

• 5 years’ experience in transportation or call center fields.
• Strong knowledge of MS Office.
• Excellent communication skills to work with teams across the organization.

Responsibilities

• Lead the Roadside team to strong dispatch timeliness and service metrics.
• Coach and develop team members to reach their full potential.
• Ensure compliance with company procedures and maintain high service standards.
• Step in to handle customer events and support peak times as needed.
• Manage schedules and prioritize tasks to maximize efficiency.

Skills

MS Office

Communication

Team collaboration

Education

High School Diploma/GED

Bachelor’s degree in related field

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor of Transportation Breakdown (Market Place Operations) to lead the Roadside team. You will drive operational performance, develop employees, motivate breakdown specialists, and uphold top-tier service standards across the call center.

Responsibilities include coaching, training, ensuring policy compliance, and stepping in for complex events. You’ll balance schedules and priorities in a fast-paced, high-impact environment.