Roadside Dispatch Center Supervisor

Cox Enterprises, Inc.; Indianapolis (IN); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Fast-paced environment

Team collaboration

Competitive compensation

Job summary

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside team, drive performance, and foster development. The role focuses on dispatch timeliness, service quality, and adherence to company procedures while motivating specialists and balancing schedules.

The position offers a fast-paced environment with opportunities to influence customer outcomes on the road and collaborate across departments.

Qualifications

• High school diploma or GED with 5 years in Transportation or Call Center fields; alternative combos acceptable.
• Strong MS Office proficiency with data or reporting tasks.
• Excellent communication skills to coordinate with teams across the organization.

Responsibilities

• Coach and motivate the Roadside team to improve dispatch timeliness and metrics.
• Provide training and development to team members for growth and performance.
• Ensure compliance with company procedures and policies across operations.
• Step in to handle complex customer events and maintain service quality.
• Adjust schedules and priorities to meet business needs and workload.

Skills

Leadership experience

Communication skills

MS Office knowledge

Education

Bachelor's degree in related discipline

Master's degree in related discipline

Tools

MS Office

Job description

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside team, drive performance, and foster development. The role focuses on dispatch timeliness, service quality, and adherence to company procedures while motivating specialists and balancing schedules.

The position offers a fast-paced environment with opportunities to influence customer outcomes on the road and collaborate across departments.