Roadside Dispatch Team Lead: Operations & Coaching

Cox Automotive; Mississippi; On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Dynamic team culture

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead our Roadside team. You will drive performance, develop staff, and maintain high service standards across the call center.

You’ll coach, train, and ensure compliant processes while coordinating with teams to deliver excellent roadside support. If you excel in a fast-paced, collaborative environment, this is your leadership opportunity on the road.

Qualifications

• High school diploma or GED with 5 years’ related experience (Transportation, Call Center) or equivalent combinations as described in the ad.
• Strong MS Office knowledge and proficiency in using office tools.
• Excellent communication skills to work effectively with teams across the organization.

Responsibilities

• Coach and cheerlead the team to improve dispatch timeliness, phone metrics, and operational efficiency.
• Provide training and development to team members and motivate performance improvements.
• Maintain policy compliance and ensure clear adherence to company procedures.
• Step in to assist with event handling and customer service when needed.
• Adjust schedules and priorities to balance workload and maintain service levels.

Skills

Leadership

Communication

Teamwork

Education

High School Diploma or GED

Alternative degrees with related experience

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead our Roadside team. You will drive performance, develop staff, and maintain high service standards across the call center.

You’ll coach, train, and ensure compliant processes while coordinating with teams to deliver excellent roadside support. If you excel in a fast-paced, collaborative environment, this is your leadership opportunity on the road.