Roadside Dispatch Team Lead — Transportation

Cox Automotive; Wyoming; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Fast-paced environment

Team collaboration

Impactful roadside support

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead a Roadside team responsible for dispatch timeliness, service quality, and operational efficiency. You will mentor breakdown specialists, uphold policies, and drive performance in a fast-paced call center environment.

The role emphasizes coaching, training, and scheduling agility to balance priorities while delivering top-tier customer support on the road.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center). The right candidate could also have a different combination such as a bachelor’s degree in a related discipline and 3 years’ experience; a master’s degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

Responsibilities

• Lead and coach the Roadside team to meet dispatch timeliness and call center metrics
• Develop team members through targeted training and motivation
• Ensure compliance with company policies and procedures
• Provide exemplary customer handling for on-call events and roadside support
• Flexibly adjust schedules and priorities to meet call volumes and operational needs

Skills

Leadership

Communication

Education

High School Diploma/GED

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead a Roadside team responsible for dispatch timeliness, service quality, and operational efficiency. You will mentor breakdown specialists, uphold policies, and drive performance in a fast-paced call center environment.

The role emphasizes coaching, training, and scheduling agility to balance priorities while delivering top-tier customer support on the road.