Roadside Dispatch Team Lead — Transportation Operations

Cox Automotive; West Virginia; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Fast-paced, high-impact environment

Collaborate with a team that values-h,

Job summary

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside team and drive outstanding service standards across the call center.

You will coach and develop staff, optimize dispatch timeliness, monitor phone metrics, ensure policy compliance, and adapt schedules to meet peak demands in a fast-paced environment. This role rewards leadership, collaboration, and a commitment to customer success.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

Responsibilities

• Lead and motivate a Roadside team to maintain high service standards across the call center.
• Coach & develop team members with personalized training and performance feedback.
• Ensure compliance with company procedures and policies.
• Optimize dispatch timeliness and phone metrics to boost operational efficiency.
• Adjust schedules to meet changing priorities in a fast-paced environment.

Skills

Communication skills

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree

Ph.D.

Tools

MS Office

Job description

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside team and drive outstanding service standards across the call center.

You will coach and develop staff, optimize dispatch timeliness, monitor phone metrics, ensure policy compliance, and adapt schedules to meet peak demands in a fast-paced environment. This role rewards leadership, collaboration, and a commitment to customer success.