Roadside Dispatch Team Lead

Cox Automotive; Nebraska; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Fast-paced environment

Team-focused culture

Impactful role

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead and develop a Roadside team responsible for performance and service standards. You will drive dispatch timeliness, oversee metrics, and ensure compliant operations.

You will coach and mentor breakdown specialists, adjust schedules as needed, and collaborate with cross-functional teams to deliver exceptional roadside support and event handling.

Qualifications

• High School Diploma or GED and 5 years in Transportation or Call Center, or an equivalent combination including a degree.
• Strong MS Office knowledge and familiarity with organization-wide tools.
• Excellent communication skills to collaborate with teams across the organization.

Responsibilities

• Coach your team to improve dispatch timeliness, phone metrics, and operational efficiency.
• Provide training and motivation to support team development.
• Ensure compliance with company procedures and policies.
• Step in to support customer event handling and quality service.
• Manage flexible scheduling and prioritize tasks effectively.

Skills

Leadership

Team management

Communication

Coaching

Education

High School Diploma/GED

Bachelor's degree in related discipline

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead and develop a Roadside team responsible for performance and service standards. You will drive dispatch timeliness, oversee metrics, and ensure compliant operations.

You will coach and mentor breakdown specialists, adjust schedules as needed, and collaborate with cross-functional teams to deliver exceptional roadside support and event handling.