Roadside Dispatch Team Lead – High-Impact Center

Cox Enterprises, Inc.; Boise (ID); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Go-to leader in a fast-paced, high‑imp

Collaborate with a team that values-h#

Make a real difference in on-road 고객

Job summary

Cox Enterprises, Inc. seeks a Supervisor of Transportation Breakdown (Market Place Operations) to lead a roadside team, drive performance, and develop staff.

You will coach dispatch timeliness, phone metrics, and efficiency while ensuring high service standards across the call center. You will mentor breakdown specialists, enforce company policies, and adapt schedules to meet demand in a fast-paced environment.

Qualifications

• High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

Responsibilities

• Coach & Cheerleader: Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
• Trainer Extraordinaire: Help team members grow with personalized development and motivation.
• Policy Pro: Keep things compliant and clear with company procedures.
• Customer Whisperer: Step in when needed to ensure top-notch event handling.
• Flex Master: Adjust schedules and juggle priorities like a scheduling ninja.

Job description

Cox Enterprises, Inc. seeks a Supervisor of Transportation Breakdown (Market Place Operations) to lead a roadside team, drive performance, and develop staff.

You will coach dispatch timeliness, phone metrics, and efficiency while ensuring high service standards across the call center. You will mentor breakdown specialists, enforce company policies, and adapt schedules to meet demand in a fast-paced environment.