Roadside Dispatch Team Lead - Operations & Coaching

Cox Enterprises, Inc.; Belcamp (MD); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Fast-paced environment

Team collaboration

Impact on customers

Job summary

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside team and drive operational excellence in a high-volume call center.

You will mentor breakdown specialists, maintain service standards, and ensure timely dispatch and clear customer communication. As a hands-on leader, you will coach, train, and motivate staff, balance shifting priorities with flexible scheduling, and ensure compliance with company policies in a fast-paced

Qualifications

• 5 years' experience in a related field (Transportation, Call Center)
• Strong knowledge of MS Office
• Excellent communication skills to work effectively with teams across the organization

Responsibilities

• Lead the Roadside team to maintain operational performance and high service standards across the call center.
• Coach and develop team members, ensuring timely dispatch and adherence to policies.
• Manage scheduling and priorities, adapting to changing workload while sustaining quality and compliance.

Skills

Leadership

Communication

MS Office

Education

High School Diploma/GED

Bachelor's degree in related discipline (preferred)

Job description

Cox Enterprises, Inc. seeks a Supervisor, Transportation Breakdown (Market Place Operations) to lead the Roadside team and drive operational excellence in a high-volume call center.

You will mentor breakdown specialists, maintain service standards, and ensure timely dispatch and clear customer communication. As a hands-on leader, you will coach, train, and motivate staff, balance shifting priorities with flexible scheduling, and ensure compliance with company policies in a fast-paced