Roadside Dispatch Supervisor: Lead a High-Impact Team

Cox Enterprises, Inc.; Manheim (PA); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Leadership role

Collaborative team

Impact on roadside support

Job summary

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead a Roadside team. You will drive operational performance, support employee development, and maintain high service standards across the call center.

You will coach, train, ensure policy compliance, and handle critical incidents, with flexible scheduling to meet peak demand. This role anchors a fast-paced, high-impact environment and offers meaningful impact on roadside customers.

Qualifications

• Requires high school diploma or GED with 5 years’ related experience.
• Strong MS Office knowledge and excellent communication skills.
• Leadership and call center experience preferred.

Responsibilities

• Coach and motivate the Roadside team to improve dispatch timeliness and metrics.
• Develop team members through personalized training and development.
• Ensure compliance with company procedures and policies.
• Step in to manage customer events and high-priority incidents.
• Adjust schedules and priorities to meet demand.

Skills

MS Office

Communication skills

Leadership experience

Call center experience

Education

High School Diploma or GED

Bachelor's degree in related discipline

Master's degree in related discipline

PhD in related field

Job description

Cox Enterprises, Inc. is seeking a Supervisor, Transportation Breakdown (Market Place Operations) to lead a Roadside team. You will drive operational performance, support employee development, and maintain high service standards across the call center.

You will coach, train, ensure policy compliance, and handle critical incidents, with flexible scheduling to meet peak demand. This role anchors a fast-paced, high-impact environment and offers meaningful impact on roadside customers.