Roadside Dispatch Supervisor - Lead a Fast-Paced Call Center

Cox Automotive; Vermont; On-site; USD 55,000 - 75,000; Full time

Job summary

Cox Enterprises, Inc. is seeking a Supervisor of Transportation Breakdown (Market Place Operations) to lead the Roadside team and ensure strong operational performance. You will coach, train, and motivate breakdown specialists while maintaining high service standards across the call center.

The role focuses on scheduling flexibility, policy adherence, and customer-focused event handling to drive efficiency and customer satisfaction in a fast-paced environment.

Qualifications

• High School Diploma or GED with 5 years in Transportation or Call Center, or higher education with related experience.
• Strong MS Office knowledge.
• Excellent communication skills to collaborate across the organization.

Responsibilities

• Coach & Cheerleader: guide the team to dispatch timeliness, phone metrics, and operational efficiency.
• Trainer Extraordinary: develop team members with personalized development and motivation.
• Policy Pro: ensure compliance with company procedures.
• Customer Whisperer: intervene to ensure top-notch event handling.
• Flex Master: adjust schedules and priorities like a scheduling ninja.

Skills

Team leadership

Coaching

Scheduling

Education

High School Diploma or GED

Tools

MS Office

Job description

Cox Enterprises, Inc. is seeking a Supervisor of Transportation Breakdown (Market Place Operations) to lead the Roadside team and ensure strong operational performance. You will coach, train, and motivate breakdown specialists while maintaining high service standards across the call center.

The role focuses on scheduling flexibility, policy adherence, and customer-focused event handling to drive efficiency and customer satisfaction in a fast-paced environment.