Retail Workshop Leader — Experience-First Guest Culture

Build-A-Bear Workshop, Inc.; Bakersfield (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Build-A-Bear Workshop, Inc. in Bakersfield, CA is seeking an Assistant Manager to support the store manager in all aspects of operations, ensuring excellent guest service and effective staff management.

You will help drive sales through leadership, coaching, and adherence to company policies, manage inventory counts, and foster a positive Experience First culture for guests and associates.

Qualifications

• 2 years of store management experience in a customer-centric retail environment.
• High school diploma.
• Basic understanding of store technology solutions (POS, scheduling, HRIS, time and attendance).

Responsibilities

• Assist Chief Workshop Manager with daily assignments and break schedules.
• Assist in hiring decisions and staff promotions.
• Lead and motivate team during shifts and enforce company policies.
• Drive sales by coaching Bear Builders and creating a guest experience aligned with Experience First culture.
• Oversee inventory management and merchandising standards.

Skills

Leadership

Guest service

Team management

Communication

Education

High school diploma

Associate's degree in business/management

Tools

POS

Scheduling software

HRIS

Time and attendance

Job description

Build-A-Bear Workshop, Inc. in Bakersfield, CA is seeking an Assistant Manager to support the store manager in all aspects of operations, ensuring excellent guest service and effective staff management.

You will help drive sales through leadership, coaching, and adherence to company policies, manage inventory counts, and foster a positive Experience First culture for guests and associates.