Retail Workshop Lead — Experience-First Guest Champion

Build-A-Bear Workshop, Inc.; Tulsa (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Build-A-Bear Workshop, Inc. in Tulsa, OK seeks a Full-Time Assistant Manager at Woodland Hills Mall to support the store manager with daily operations and guest service excellence.

You will lead shifts, guide Bear Builders, and ensure brand standards, merchandising, and safety policies are followed. You will help with staffing, scheduling, inventory, and driving sales through an Experience First culture, while developing a high-performing team focused on a memorable guest experience for every

Qualifications

• 2 years of store management experience in a customer-centric business.
• High school diploma.
• Basic understanding of store technology solutions (POS, scheduling, HRIS, time and attendance).

Responsibilities

• Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work.
• Lead and inspire the team during shifts, enforcing policies and standards.
• Drive sales by coaching Bear Builders and delivering the Guest experience.
• Oversee inventory management processes, including receiving, stocking, and counts.
• Assist in building a high-performing team delivering an exceptional Guest experience.
• Ensure merchandising displays adhere to brand standards.

Skills

Store management

Customer service

Education

High school diploma

Tools

POS

Scheduling software

HRIS

Time & attendance

Job description

Build-A-Bear Workshop, Inc. in Tulsa, OK seeks a Full-Time Assistant Manager at Woodland Hills Mall to support the store manager with daily operations and guest service excellence.

You will lead shifts, guide Bear Builders, and ensure brand standards, merchandising, and safety policies are followed. You will help with staffing, scheduling, inventory, and driving sales through an Experience First culture, while developing a high-performing team focused on a memorable guest experience for every