Retail Wireless Expert: Tech Solutions & Customer Care

T-Mobile; Woodbridge Township (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate network capabilities, and assist customers throughout their shopping journey, with on‑the‑job training and opportunities for growth within the company. This role emphasizes customer service, teamwork, and the use of digital tools to create a seamless experience, while enjoying

Qualifications

• Must have high school diploma or GED.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate network capabilities, and assist customers throughout their shopping journey, with on‑the‑job training and opportunities for growth within the company. This role emphasizes customer service, teamwork, and the use of digital tools to create a seamless experience, while enjoying