Wireless Retail Advisor — Tech Solutions & Service

T-Mobile; Morgantown (WV); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Up to 12 Paid Holidays

Parental and Family Leave

Family Building Benefits

tuition assistance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with training paid during onboarding and incentives based on performance.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech solutions.
• Utilize digital tools to demonstrate network coverage, service plans and features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate across channels to support a seamless customer experience.
• Assume additional duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with training paid during onboarding and incentives based on performance.