Retail Wireless Expert

T-MOBILE USA, Inc.; Walpole (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail environment, demonstrate network features, and tailor technology solutions.

You will complete training on retail processes and wireless innovations, collaborate across channels to ensure a seamless customer experience, and build relationships.

Strong communication and problem-solving skills are essential, with incentives and stock grants available as you grow with the company.

Qualifications

• High School Diploma or GED is required.
• Six months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail environment, demonstrate network features, and tailor technology solutions.

You will complete training on retail processes and wireless innovations, collaborate across channels to ensure a seamless customer experience, and build relationships.

Strong communication and problem-solving skills are essential, with incentives and stock grants available as you grow with the company.